Director, Global Process Owner – Quote-to-Cash

<p>MongoDB is seeking a Director, Global Process Owner (GPO) – Quote-to-Cash to serve as the single-threaded owner of the company’s end-to-end Quote-to-Cash process architecture across Cloud, Enterprise Advanced (EA), and Professional Services.</p> <p>This role is responsible for designing and governing scalable, durable Quote-to-Cash processes that support MongoDB’s evolving business models, product offerings, and global growth. The Director, GPO – Quote-to-Cash establishes global process standards, resolves design tradeoffs across functional pillars, and ensures Finance processes scale efficiently as transaction complexity and volume increase.</p> <p>This leader acts as Finance’s primary process design partner to IT, Product, Engineering, Deal Strategy, and Go-to-Market teams, ensuring that new products, monetization models, and operational workflows are implemented in a controlled and scalable manner.</p> <p>Importantly, this role does not run the close or manage transactional accounting or operational processing teams. Instead, the role focuses on long-term process architecture, operating model design, and structural simplification across the Quote-to-Cash ecosystem.</p> <p>The ideal candidate combines deep understanding of Quote-to-Cash processes with strong systems thinking, operational design capability, and cross-functional influence in a high-growth public-company environment.</p> <p>We're looking to speak with candidates based in New York City or Austin for our hybrid working model.</p> <h3>Key Responsibilities</h3> <p>End-to-End Quote-to-Cash Process Ownership</p> <ul> <li>Serve as the single global owner of MongoDB’s Quote-to-Cash process architecture across:</li> <ul> <li>Cloud / consumption-based offerings</li> <li>Enterprise Advanced (EA)</li> <li>Professional Services</li> </ul> <li>Define and maintain globally consistent process standards, governance models, and design principles across the Quote-to-Cash lifecycle</li> <li>Ensure process decisions are scalable across evolving products, pricing models, geographies, and routes to market</li> </ul> <p>Process Architecture &amp; Operating Model Design</p> <ul> <li>Design scalable end-to-end workflows spanning:</li> <ul> <li>Deal structure and approvals</li> <li>Order flows</li> <li>Billing and invoicing</li> <li>Revenue-impacting operational workflows</li> <li>Customer lifecycle transitions and renewals</li> </ul> <li>Identify structural inefficiencies, fragmented ownership models, and manual dependencies across the Quote-to-Cash ecosystem</li> <li>Drive simplification and standardization efforts that reduce operational complexity and improve scalability</li> </ul> <p>Cross-Functional Governance &amp; Tradeoff Resolution</p> <ul> <li>Act as Finance’s primary design partner to:</li> <ul> <li>IT and Finance Systems</li> <li>Product and Engineering</li> <li>Deal Strategy and Go-to-Market Operations</li> <li>Revenue Accounting and Order-to-Cash</li> </ul> <li>Resolve cross-functional tradeoffs between process scalability, customer experience, operational efficiency, and control requirements</li> <li>Establish governance mechanisms for prioritizing and evaluating Quote-to-Cash process changes</li> </ul> <p>New Products &amp; Monetization Models</p> <ul> <li>Lead the operational process design for new products, pricing constructs, and monetization models</li> <li>Ensure new revenue motions are operationally supportable before launch and can scale without disproportionate manual intervention</li> <li>Partner with Technical Revenue Accounting and operational teams to ensure process flows support accounting, billing, and reporting requirements</li> </ul> <p>Transformation &amp; Continuous Improvement</p> <ul> <li>Build and maintain a multi-year Quote-to-Cash transformation roadmap aligned with company growth objectives</li> <li>Drive initiatives focused on:</li> <ul> <li>Reducing manual intervention</li> <li>Improving workflow automation</li> <li>Clarifying ownership boundaries</li> <li>Increasing operational scalability</li> </ul> <li>Establish process metrics and governance frameworks to measure process health and organizational efficiency</li> </ul> <h3>Success Metrics</h3> <p>Success in this role is measured by</p> <ul> <li>Sustained reduction in manual intervention and workflow exc