Director of Engineering - Growth & Engagement

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><p>Klaviyo’s mission is to help businesses own their growth. As the Director, Engineering - Growth &amp; Engagement, you will lead a portfolio of product engineering teams that sit directly on the customer journey: how customers are acquired, how they get to value, and how they experience Klaviyo-powered commerce on site.</p> <p>This role will lead three teams with distinct but connected charters. <strong>K-Social</strong> turns social conversations, content, and engagement into structured, actionable data that enriches the Klaviyo profile and unlocks new marketing value. <strong>Growth </strong>owns onboarding, activation from free to paid, and cross-sell across our product-led growth motion. <strong>Customer Hub </strong>powers a personalized onsite account experience that brings together merchandising, support, offers, and self-service in one seamless destination.</p> <p>You’ll lead an org of roughly 30+ engineers across these areas, including multiple people leaders, and partner closely with Product, Design, Data, GTM, and Support. This is a Director-level role for a <strong>product-minded, AI-first engineering leader</strong> who can connect strategy to execution, build a strong experimentation culture, and raise the bar on customer-facing product quality.&nbsp;</p> <h3><strong>What You’ll Do</strong></h3> <ul> <li>Own the engineering strategy, execution, and operating cadence across K-Social, Growth, and Customer Hub, ensuring each team’s roadmap ladders into Klaviyo’s broader growth strategy.</li> <li>Lead the engineering evolution of <strong>K-Social</strong>, connecting social engagement to the Klaviyo customer profile and building the technical foundation for products like Social Auto-Replies, engagement intelligence, retargeting ads, and content activation.</li> <li>Drive the <strong>Growth</strong> portfolio across onboarding, free-to-paid activation, and cross-sell, building systems and team habits that improve conversion, shorten time-to-value, and create measurable business impact.</li> <li>Shape <strong>Customer Hub</strong> into a best-in-class personalized onsite experience that encourages signed-in shopping, delivers proactive support, surfaces recommendations and offers, and makes self-service account management intuitive and useful.</li> <li>Build a high-velocity experimentation culture across the portfolio, including the instrumentation, frameworks, and decision-making rigor needed to run rapid tests and learn quickly.</li> <li>Partner deeply with Product, Design, Data, Marketing, Support, and other engineering leaders to turn ambiguous opportunities into clear priorities, scoped plans, and shipped outcomes.</li> <li>Raise the bar on frontend quality, product polish, performance, and reliability across customer-facing surfaces so teams can move fast without compromising craft.</li> <li>Balance near-term delivery with longer-term investments in experimentation infrastructure, identity/profile foundations, personalization capabilities, and product architecture.</li> <li>Define and operate against a clear scorecard for the portfolio, with metrics such as social profile capture, activation rate, free-to-paid conversion, experiment velocity, cross-sell attach, signed-in engagement, self-service completion, and product adoption.</li> <li>Build and develop a strong leadership bench by coaching managers and senior engineers, clarifying ownership, and creating an inclusive environment where teams can do the best work of their careers.</li> <li>Bring an AI-first mindset to both the product and the organization, identifying where AI can improve personalization, accelerat