Director of IT & Enterprise Technology

<div class="content-intro"><p>Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform:<strong> play video games.</strong> Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.</p></div><p><strong><em>Note: This position is based in our San Francisco office</em></strong></p> <p>Discord's IT function is at an inflection point. We have a strong support team, and now we need a leader who can build an engineering discipline on top of it. This role reports to the Head of Security &amp; IT and owns the full IT surface: identity and access, endpoint and device trust, SaaS governance, workplace infrastructure, and internal tooling. Your mandate is to transform how IT operates — a fundamental shift from reactive support into a team that writes code, ships automation, and builds the platforms that a top-tier engineering company deserves.</p> <p>This is a building role, not a maintenance role. You'll inherit a functioning support operation and a set of tools that work, but the engineering layer doesn't exist yet. You're here to create it, build the muscle to automate, integrate, and ship to help Discord scale. You should be just as comfortable architecting an identity platform as you are debugging a network issue or writing a Terraform module.</p> <p>You also own the IT side of the security boundary: identity and access management, endpoint protection, device trust, and the compliance controls that live within IT. Dedicated Security Engineering owns the deeper security stack. You partner closely with them on Zero Trust architecture and incident response, and you manage that boundary with maturity and clarity.</p> <p><strong>What You'll Be Doing</strong></p> <ul> <li>Build engineering capability where there is none today, stand up infrastructure-as-code practices, and shift the team's center of gravity from ticket resolution to platform engineering and automation</li> <li>Own identity and access management end-to-end. Progress our Zero Trust strategy across identity, device trust, and network layers, and drive the technical roadmap for how Discord employees authenticate, authorize, and access resources</li> <li>Drive SaaS governance as a technical discipline: license management, shadow IT discovery, cost optimization, and vendor consolidation</li> <li>Modernize service delivery. Integrate AI into workflows, build self-service capabilities, and manage to meaningful SLAs that continuously improve reso