Director of Professional Services

<div class="content-intro"><h2>About Vercel:</h2> <p><span data-sheets-root="1">Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.</span></p> <p><span data-sheets-root="1">Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.</span></p></div><h2>About the Role:</h2> <p>We are looking for a Director of Professional Services to build and lead Vercel's Professional Services function. Forward Deployed Engineers embed directly with our most strategic customers to design, build, and ship production applications on Vercel using Next.js, AI SDK, and v0, taking projects from first prototype through production rollout. You will define how this function operates: the engagement model, the delivery methodology, the commercial structure, and the team itself.</p> <p><strong>This is an in-person (hybrid) position that will require you to be based in San Francisco, Austin or New York, with a required 3 days per week in office.&nbsp;</strong></p> <h2>What You Will Do:</h2> <ul> <li>Build, lead, and develop the Professional Services (TAM, FDE, etc) team, including hiring standards, training, career development, and compensation.</li> <li>Define the engagement model: how engagements are scoped, staffed, sequenced, and measured, and which accounts qualify for embedded support.</li> <li>Own delivery excellence for strategic customer engagements, from discovery and technical scoping through production deployment and stabilization.</li> <li>Establish the commercial model for professional services, including packaging, pricing, capacity planning, and resource allocation across competing customer priorities.</li> <li>Stay hands-on where it matters: architecture reviews, system design, and unblocking critical engagements alongside your team.</li> <li>Define clear handoff protocols between Forward Deployed Engineering, Technical Account Managers, Solutions Architects and partners.</li> <li>Codify field learnings into repeatable playbooks, reference architectures, and delivery patterns that scale beyond individual engagements.</li> <li>Synthesize customer insights into product feedback for Engineering and Product, and report delivery outcomes and customer impact to Field Engineering and executive leadership.</li> </ul> <h2>About You:</h2> <ul> <li>10+ years in software engineering, forward deployed engineering, or technical consulting roles, with at least 5 years