Director, Platform Accounts Management

<div class="content-intro"><p>Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.</p></div><h4><strong>About the Revenue Team:&nbsp;</strong></h4> <p>The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.</p> <h4><strong>About the Role:</strong></h4> <p>Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.</p> <h4><strong>What You’ll Do:</strong></h4> <ul> <li style="line-height: 2;">Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.</li> <li style="line-height: 2;">Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals</li> <li style="line-height: 2;">Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio</li> <li style="line-height: 2;">Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value</li> <li style="line-height: 2;">Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities</li> <li style="line-height: 2;">Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution</li> <li style="line-height: 2;">Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics</li> <li style="line-height: 2;">Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience</li> <li style="line-height: 2;">Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale</li> </ul> <h3><strong>What We Look For:</strong></h3> <ul> <li style="line-height: 2;">You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.</li> <li style="line-height: 2;">12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles</li> <li style="line-height: 2;">Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments</li> <li style="line-height: 2;">Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy</li> <li style="line-height: 2;">Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships</li> <li style="line-height: 2;">Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact</li> <li style="line-height: 2;">Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority</li> <li style="line-height: 2;">Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred</li> <