Director, Product Management

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Director, Product Management.</p> <p><strong>About the job</strong></p> <p>Twilio is looking for a Director, Product Management, to help deliver on our strategic vision for the Twilio Flex product that is part of the Twilio Platform. In this role, you will be responsible for the features, UI, APIs, Agentic approach, and documentation that powers the Flex product ecosystem. You will help define and drive the roadmap that enables internal teams, partners, third-party developers, and customers to innovate and scale their contact center solutions on Twilio. As a strategic leader, you collaborate closely with other product leaders, Engineering, Architecture, and Go-To-Market teams to deliver robust, scalable, and forward-looking Flex capabilities. As a leader and manager, you will manage and lead a team of strong individual Product Managers. And finally, as a key leader of the Twilio India location, you will help guide and shape the working experience of hundreds of other Twilions as you partner with senior leadership in Bangalore, India.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Define, build, and execute a comprehensive product roadmap for the foundational services, APIs, and developer infrastructure powering the Twilio Flex product ecosystem.</li> <li>Lead the evolution of Twilio Flex from a standalone application into a set of decomposable, AI-native components, aligning with Twilio’s strategic platform vision.</li> <li>Provide clear ownership, hands-on product management, managing roadmap execution, and operational oversight for the consolidated Flex Product Management team.</li> <li>Manage and mentor a team of strong individual Product Managers, fostering a culture of technical rigor, continuous learning, and high performance.</li> <li>Champion an outstanding customer experience by driving improvements in APIs, SDKs, documentation, and tooling for internal teams, partners, and external developers.</li> <li>Collaborate closely with Engineering, Architecture, Design, and Go-to-Market teams to deliver robust, scalable, and forward-looking Flex capabilities.</li> <li>Serve as a key leader for the Twilio India site, partnering with senior leadership in Bangalore to guide and shape the working experience of hundreds of other Twilions.</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li>10+ years of product management experience, with at least 4 years as a manager leading platform or infrastructure-focused product teams.</li> <li>Proven experience in developing and managing platform products such as APIs, developer tools, and cloud-native infrastructure.</li> <li>Strong technical acumen and ability to engage de