Director, Sales Technology Systems

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><p>At Klaviyo, we believe building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences and value potential as much as direct experience.</p> <p>Klaviyo is a leading marketing automation and customer data platform built for B2C businesses. Since going public in 2023, we’ve been scaling rapidly and investing in the systems and infrastructure that power our next phase of growth. This is a high-impact opportunity to lead the transformation of Klaviyo’s Sales technology foundation as we evolve into a multi product, global platform and expand into enterprise and complex sales motions.</p> <h2><strong>About the Team</strong></h2> <p>The Sales Technology Systems team is part of Global Technology Solutions (GTS) and is responsible for the systems, data, and workflows that power Klaviyo’s go-to-market engine.</p> <p>The team partners closely with Sales, Revenue Operations, Finance Technology, and Data to deliver scalable, reliable, and insight-driven solutions. Core areas of ownership include Salesforce, CPQ, sales workflows, and integrations across the quote-to-cash lifecycle.</p> <p>This role reports to the VP of GTM Systems and leads a growing team of managers, analysts, and engineers.</p> <h2><strong>What You’ll Do</strong></h2> <h3><strong>Own the Sales Technology vision and roadmap</strong></h3> <ul> <li>Define and execute a multi-year strategy for Klaviyo’s Sales technology ecosystem aligned to revenue growth and enterprise expansion</li> <li>Operate with urgency and high accountability, driving fast, high-quality execution in a rapidly evolving environment</li> <li>Translate business priorities into a clear, scalable systems roadmap across Salesforce, CPQ, and GTM tooling</li> </ul> <h3><strong>Lead and scale a high-performing team</strong></h3> <ul> <li>Inspire and align the team around a clear vision while driving a culture of accountability, speed, and continuous improvement</li> <li>Manage and develop a team of managers and individual contributors across analysts and engineers</li> <li>Attract, retain, and develop top talent while building a culture of ownership, speed, and high standards</li> <li>Establish clear ownership, operating rhythms, and delivery standards to drive consistent, high-quality outcomes</li> </ul> <h3><strong>Build and scale core GTM systems</strong></h3> <ul> <li>Define long-term system architecture and make build vs buy decisions that balance speed, scalability, and maintainability</li> <li>Design and implement data models, workflows, and automation that support a growing enterprise sales motion</li> <li>Improve system reliability, data quality, and overall platform trust</li> </ul> <h3><strong>Deliver CPQ and order-to-cash capabilities</strong></h3> <ul> <li>Lead the development and evolution of Klaviyo’s CPQ capabilities to support complex, enterprise deals</li> <li>Partner with Finance Technology to enable seamless, end-to-end quote-to-cash processes, including global and multi-currency requirements</li> <li>Design systems that support international growth including localization, compliance, and regional sales processes</li> </ul> <h3><strong>Drive automation and AI to increase sales productivity</strong></h3> <ul> <li>Champion an AI-first approach to Sales Technology, rethinking workflows, systems, and productivity through automation and intelligence</li> <li>Identify and deliver AI and automation use cases that red