Director, Service Strategy & Customer Experience | Rozgoo | Rozgoo

Ministry of Manpower

Singapore, SG · On-site · Full-time

Director, Service Strategy & Customer Experience

₹60K – ₹76KPosted 22 days ago

Location: Singapore, SG
Work mode: On-site
Employment: Full-time
Salary: ₹60K – ₹76K
Experience: Executive · 6–8 yrs
Education: bachelor's

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About the role

The Ministry of Manpower in Singapore is seeking an Assistant Director for the Customer eXperience Department. This role is pivotal in shaping MOM's service excellence agenda, ensuring alignment with customer needs and delivering on meaningful impact. The ideal candidate will lead the development of service strategies, manage performance metrics, and conduct extensive customer surveys to enhance service delivery. Candidates should possess strong analytical and leadership skills, with 6-8 years …

Requirements

6-8 years of relevant experience
bachelor's degree
strong analytical and leadership skills
experience managing performance metrics

Skills

service strategy
customer experience
performance metrics
customer surveys
analytical skills
leadership
service excellence initiatives
data analysis
stakeholder management

Benefits

Paid Leaves

About the company

Ministry of Manpower

Posted via Adzuna

How to apply

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Ministry of Manpower

Director, Service Strategy & Customer Experience

₹60K – ₹76K