Director, Technical Writing

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2><strong>An overview of this role</strong></h2> <p>As the <strong>Director of Technical Writing</strong>, you will help redefine how technical documentation is created, delivered, and experienced across GitLab. This role reports to the Chief Design Officer and leads a team through a period of meaningful change, with a strong focus on <strong>AI</strong>, process redesign, and tighter partnership with <strong>Engineering</strong>, <strong>Product Management</strong>, and <strong>UX</strong>. You will challenge long-standing assumptions, help engineering teams take greater ownership of source documentation, and explore how documentation can become more useful inside the product experience, including through <strong>GitLab Duo</strong>.</p> <p>In your first year, you will assess the current team structure, strengthen skills and capabilities for the next phase of the function, improve collaboration across partner groups, and raise satisfaction with the docs site. This is a strong fit for a leader who can bring creative, practical thinking to a mature function and turn documentation into a more integrated, actionable part of the GitLab platform.</p> <h2><strong>What you’ll do</strong></h2> <ul> <li><strong>Lead</strong> the Technical Writing organization through process evaluation and redesign, with a focus on making documentation creation more efficient and better connected to product development.</li> <li><strong>Drive</strong> the team’s AI readiness by identifying where AI can improve workflows, reduce unnecessary handoffs, and support better documentation outcomes.</li> <li><strong>Partner</strong> with Engineering to shift documentation earlier in the development process and establish shared ownership of first-draft technical content.</li> <li><strong>Collaborate</strong> with Product Management and UX to identify ways technical documentation can surface more directly in the product experience.</li> <li><strong>Shape</strong> the team structure and operating model so it supports current priorities, healthy management scope, and future capability needs.</li> <li><strong>Develop</strong> the team’s skills and expectations for a new phase of technical writing at GitLab, including adaptability, experimentation, and cross-functional collaboration.</li> <li><strong>Improve</strong> the end-user experience of the docs site by guiding priorities that make content more useful, accessible, and actionable.</li> <li><strong>Own</strong> strategic decisions for the function and bring forward multiple practical options when solving complex documentation and workflow challenges while honoring GitLab values.</li> </ul> <h2><strong>What you’ll bring</strong></h2> <ul> <li><strong>Experience leading</strong> technical writing or documentation teams through organizational, process, or operating model change.</li> <li><strong>Fluency with AI</strong> in both strategic and practical contexts, i