IHG
India, IN · On-site · Full-time
Duty Manager - Holiday Inn Express Hyderabad Hitec City
Posted 1 month ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Description Key Responsibilities: 1. Guest Service & Brand Experience Ensure all guests receive service as per IHG Way of Clean and brand service standards. Handle VIP arrivals, guest complaints, and special requests promptly and professionally. Maintain high guest satisfaction scores (GSTS / Medallia targets). Ensure brand greetings and service touchpoints are followed consistently. 2. Operational Management Supervise Front Office, Housekeeping coordination, and F&B during shift. Conduct daily…