Engagement Manager (Services Sales)

<p>MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.</p> <p>MongoDB Engagement Managers are quota-carrying Professional Services Sales roles. Engagement managers utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of MongoDB by our customers.</p> <p>As an Engagement Manager, you will be a key leader within the PS team and work cross-functionally with the Sales, Professional Services, and Customer Success organizations to drive professional services sales.</p> <p>Here are a few informative blogs about the Engagement Management role:</p> <p><a href="https://www.mongodb.com/blog/post/engagement-management-mongodb-meet-lalitesh-pal">https://www.mongodb.com/blog/post/engagement-management-mongodb-meet-lalitesh-pal</a></p> <p><a href="https://www.mongodb.com/blog/post/how-engagement-managers-help-customers-succeed">https://www.mongodb.com/blog/post/how-engagement-managers-help-customers-succeed</a></p> <p>This role will be based remotely in Italy.</p> <h3>What you’ll do at MongoDB</h3> <ul> <li>Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies</li> <li>Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work</li> <li>Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB</li> <li>Have a solid sense of ownership, driving all deals or technical scopings from inception to closure</li> <li>Manage the Professional Services pipeline for bookings and revenue forecasts for your region</li> <li>Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks</li> <li>Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.)</li> <li>Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery</li> <li>Proactively seek opportunities to support and mentor other team members and share best practices</li> <li>Have situational awareness and react appropriately in group settings</li> </ul> <h3>An Ideal candidate will have</h3> <ul> <li>A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience</li> <li>A minimum of 5 years experience in the sale of Professional Services and/or technology solutions at an enterprise software company</li> <li>Experience as an architect, consultant, project manager, or Professional Services manager</li> <li>Experience internally positioning and selling professional services</li> <li>Experience carrying a quota for PS bookings</li> <li>General knowledge of Databases (RDBMS, SQL, NoSQL)</li> <li>Experience and knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall)</li> <li>Knowledge of software architecture including both cloud and on-premise technologies e.g. AWS, GCP, Kubernetes, Openshift</li> <li>The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays</li> <li>An ability to scope and estimate projects</li> <li>Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies