Quess Corp Limited
Gurgaon, IN · On-site · Full-time
Engineer – Service Management
Posted 23 days ago
- Location
- Gurgaon, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 2–4 yrs
About the role
Mandatory Skills 2–4 years of relevant experience in IT Service Management / ITSM / ESM. Strong understanding of ITIL-based service management processes . Hands-on experience in Major Incident Management (MIM) . Experience in Incident Management . Experience in Change Management . Experience in Problem Management . Strong knowledge of Root Cause Analysis (RCA) . Experience with Change Advisory Board (CAB) processes. Knowledge of Post Implementation Review (PIR) . Understanding of SLA / OLA / XL…