Senior Software Engineer, AI & App Experience

<h2><strong>About the role</strong></h2> <p>Chime is looking for an Engineering Manager to lead one of the teams building Jade, our AI-powered financial assistant, within the AI &amp; App Experience (AAX) organization. AAX is building the next generation of the Chime member experience, and Jade sits at the center of it: helping millions of members manage their spending, stay on top of subscriptions, and reach their financial goals through conversation that's natural, reliable, and trustworthy.</p> <p>You'll lead and grow a team of engineers who design, build, and ship member-facing AI capabilities, while staying close enough to the technology to guide hard architectural and product decisions. This is an AI-first team, and we're looking for a leader who builds with AI themselves and knows how to foster that practice across a team: setting the bar for how LLM-powered features get shipped safely at scale, and shaping how the team works at the frontier of what AI tooling makes possible.</p> <p>The base salary offered for this role and level of experience will begin at $199,000.00 and up to $275,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</p> <h2><strong>In this role, you can expect to</strong></h2> <ul> <li>Build, lead, and hire a high-caliber team of software engineers building Jade, while staying hands-on enough to guide technical direction</li> <li>Ensure technical decisions support our bar for quality, reliability, and safety, and map to team, organization, and company-level priorities</li> <li>Set team objectives in alignment with business goals, establish a sense of urgency and direction, and set clear expectations with the team and individuals</li> <li>Foster an AI-native engineering culture: champion AI-assisted development, set the quality gates that keep AI-generated output production-ready, and help the team turn one-off AI workflows into systems the whole team reuses</li> <li>Guide the team in shipping LLM-powered capabilities, from agent experiences and evals to the guardrails and observability that keep Jade reliable at the scale of millions of members</li> <li>Work closely with Product, Design, Data Science, and Risk to launch precise, member-first solutions</li> <li>Coach and grow engineers around project execution, skill development, and career progression</li> <li>Encourage innovation and foster an environment of continuous improvement, where the team takes smart risks</li> <li>Ensure the team maintains strong on-call, monitoring, and incident-response practices for the systems it owns</li> <li>Contribute to overall engineering initiatives as a member of Chime's engineering leadership community</li> </ul> <h2><strong>To thrive in this role, you have</strong></h2> <ul> <li>Experience as a software engineer, with depth in relevant tech (e.g., Python, Ruby, React Native, distributed systems, AWS services, and service-oriented architectures) and a deep empathy toward engineering happiness</li> <li>2+ years of people management experience, including coaching engineers on project execution, skill development, and career progression</li> <li>AI-native fluency: you build with LLMs and AI tooling yourself, and you actively foster that practice across your team rather than treating it as someone else's job</li> <li>Familiarity with the challenges of shipping LLM-powered products (agents, evals, prompt strategies, or guardrails), or a strong drive to come up to speed quickly</li> <li>Experience ensuring technical decisions support quality, performance, scalability, reliability, and security</li> <li>Interest in pushing the technology, people, and organization envelope to find new ways to deliver for our members</li> <li>A fascination with how to make teams and people thrive, and the ability to motivate a team through delivery on aggressive schedules and goals</li> <li>Enjoyment in learning and diving into the deepest levels of how things work</li> </ul> <p>#LI-Onsite&nbsp;<span data-sheets-root="1">#LI-AA1</span></p><div class="content-conclusion"><h2><span style="font-family: helvetica, arial, sans-serif;"><strong>A little about us</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif;">At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise