Engineering Manager, Community Support Engineering

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><strong>The Community You Will Join:</strong></p> <p>Community Support (CS) is a key driver in enabling Airbnb's core business. The Community Support Engineering (CSE) organization builds world-class tools for our team of Community Support ambassadors around the world as well as our operations teams, to ensure our guests and hosts have a great experience on Airbnb, 24/7, and 365 days a year.</p> <p>Within CSE, China Routing and Data Service(CRD) Team works together with our US partners to co-own the CS foundations systems for our community. We are building the routing systems to efficiently connect our guests and hosts requests to the best agent, leveraging skills-based routing, context, and urgency signals;&nbsp; we are building CS data services providing the trusted data foundation that powers AI-driven solutions.</p> <p>&nbsp;</p> <p><strong>The Difference You Will Make:</strong></p> <p>We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will:</p> <ul> <li>Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding.</li> <li>Lead, mentor, and grow a high-performing engineering team in a fast-paced environment.</li> <li>Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving.</li> <li>Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions.</li> <li>Set clear priorities and strategic direction in collaboration with cross functional partners..</li> <li>Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality.</li> <li>Lead complex, cross-functional projects that align with business goals and deliver measurable impact.</li> </ul> <p>&nbsp;</p> <p><strong>A Typical Day:&nbsp;</strong></p> <p>As an Engineering Manager on the China Routing and Data team, you will:</p> <ul> <li>Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision.</li> <li>Collaborate with and influence cross-functional partners to design and deliver high-quality products.</li> <li>Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.</li> <li>Lead conversations that align technical efforts with business outcomes and product priorities.</li> <li>Nurture a culture of technical quality and engineering excellence from design, through code review, to production.</li> <li>Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations.</li> <li>Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.&nbsp;&nbsp;</li> <li>reality.&nbsp;&nbsp;</li> </ul> <p>&nbsp;</p> <p><strong>Your Expertise :</strong></p> <ul> <li>9+ years of relevant software development industry experience in a fast paced tech environment.</li> <li>Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.</li> <li>Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.&nbsp;</li> <li>Strong expertise in building large-scale backend systems and experience in user facing features.</li> <li>Strong product and design instinct, previous proven experience building delightfully designed experiences.</li> <li>Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.</li> <li>Experience leading and shipping large initiatives with high business impact.</li> &l