Engineering Manager, Dedicated Infrastructure

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <p>You'll lead GitLab's Dedicated Infrastructure team, combining hands-on technical leadership with team development. Working with the team's Product Manager, you'll balance delivery speed and quality, guide architecture decisions, and lead the team through incidents.</p> <p>You'll demonstrate ideas through proofs of concept, give team members meaningful feedback, and use data to make prioritization and risk decisions.</p> <h2>What you’ll do</h2> <ul> <li value="1">Partner with the team's Product Manager to set clear priorities and deliver with quality and speed.</li> <li value="2">Maintain at least 99.9% availability for Dedicated infrastructure, strengthen security, and automate operations to support more tenants at scale.</li> <li value="3">Give your team clear direction and meaningful feedback, and build shared ownership of development and operations.</li> <li value="4">Improve the platforms and tools your team owns so feature implementers can manage their services in production through self-service workflows.</li> <li value="5">Recruit, onboard, and develop productive team members, supporting their growth and accountability.</li> <li value="6">Lead by example with proofs of concept and artificial intelligence (AI)-assisted approaches. Simplify processes and automate repetitive manual work.</li> <li value="7">Model effective incident management, lead timely resolution and escalation, and document and teach best practices across GitLab.</li> <li value="8">Use data to prioritize work, quantify impact, and manage risk and technical debt. Explain technical trade-offs to stakeholders to support their decisions.</li> </ul> <h2>What you’ll bring</h2> <ul> <li value="1">A track record of building and owning large-scale distributed services, with the technical depth to evaluate architecture and guide technical strategy.</li> <li value="2">Experience with fleet management, Terraform, Amazon Web Services (AWS), and automated provisioning at a scale of 20 or more clusters.</li> <li value="3">Experience owning services with 99.99% availability service-level objectives (SLOs), and an understanding of the operational practices needed to sustain them.</li> <li value="4">Experience using AI tools to improve team productivity, with lessons learned from both successes and missteps.</li> <li value="5">Experience building and managing accountable, high-performing teams, including addressing underperformance and making difficult performance decisions when needed.</li> <li value="6">The ability to lead complex projects to completion without relying on a dedicated Technical Program Manager.</li> <li value="7">Experience leading distributed, remote teams effectively.</li> </ul> <h2>About the team</h2> <p>We build and operate the large-scale distributed infrastructure for GitLab Dedicated, our hosted software as a service (SaaS) platform. Our work centers on availability, security, fleet management, a