Engineering Manager, Dedicated: Geo Migrations

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h1><span style="font-size: 14pt;"><strong>An overview of this role</strong></span></h1> <p>As an Engineering Manager at GitLab, you see your team as your most valuable product. Your primary focus is on the people you lead—guiding them, nurturing their growth, and ensuring they have everything they need to succeed. While you're technically credible and understand the details of the work being done, your role is about empowering a world-class engineering team, fostering their health, and driving delivery on product commitments.</p> <p>In this role, you will lead the <strong>Tenant Services, Geo</strong> team. <a href="https://docs.gitlab.com/administration/geo/">Geo</a> is a feature that replicates data from a GitLab instance to a warm-standby, used as a solution in data migrations and for disaster recovery. The Tenant Services Geo team will be responsible for supporting <a href="https://about.gitlab.com/dedicated/">GitLab Dedicated</a> customer migrations and Geo-related escalations across GitLab.com’s Dedicated offering, excluding FedRAMP environments. The team’s mandate spans the full Geo operational surface—pre- and post-cutover data hygiene, migration execution, and non-migration Geo escalations—working closely with the core Geo team, Dedicated migrations, and Support. The team will also contribute small fixes and improvements to Geo.</p> <p>Challenges in this role include growing top-tier SRE talent in India, coordinating a shift and weekend coverage model for high-risk cutovers,, and ensuring high-quality execution of migrations that carry significant customer data and reputational risk. You’ll work closely with engineering leadership, the core Geo team, Dedicated migrations, Support, and backend/SRE engineers across Infrastructure.</p> <p>Some examples of our focus areas:</p> <ul> <li>Standing up the <strong>Tenant Services, Geo</strong> shift model and rotation for Dedicated cutovers across EMEA and US hours.</li> <li>Evolving a <strong>retryable, low-risk cutover model</strong> for Dedicated migrations, in partnership with core Geo and Dedicated leadership.</li> <li>Reducing <strong>cutover duration</strong> to unlock more weekday migrations and improve team sustainability.</li> <li>Driving operational metrics like escalation absorption, internal escalation rate, cutover coverage, and response times.</li> </ul> <h2><span style="font-size: 14pt;"><strong>What you’ll do</strong></span></h2> <ul> <li><strong>Hire and manage</strong> a<a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/manager-development/high-performing-teams/"> high-performing team</a> of Site Reliability Engineers in India that lives our values.</li> <li>Hold regular<a href="https://handbook.gitlab.com/handbook/leadership/1-1/"> 1:1s</a> with all members of your team, providing coaching and regular feedback around the<a href="https://handbook.gitlab.com/handbook/leadership/1-1/suggested-agenda-format/"