Engineering Manager, Quality & Developer Experience - LUS

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft Urban Solutions powers the bike-share and scooter-share systems that move millions of people in more than 60 cities worldwide. We built North America's first automated bike-share system and continue to lead the micromobility revolution across the Americas, Europe, and the Middle East. We're not just a technology provider: we build the software and hardware, and in many cities we run the operations that make urban micromobility work at scale.

We're looking for an engineering manager to lead the team that makes it possible for every LUS engineering team to ship with speed and confidence. This team owns how we build quality into the development lifecycle, how we certify and release software across the systems we operate directly and those run by our enterprise partners, how production issues are triaged and resolved end to end, and how our engineers develop and test day to day. You'll bring an engineering mindset to quality and reliability, using tooling, automation, and data to make releases more predictable and production issues faster to resolve.

You'll manage a team of 11 engineers based in Montreal: 5 software engineers in test, 4 quality assurance engineers, and 2 senior software engineers who own end-to-end troubleshooting of complex production issues. This role is a great fit for a manager with a strong software engineering background who wants to multiply the impact of an entire engineering organization.

Responsibilities:

• Team Leadership & Development • Manage, mentor, and grow a multidisciplinary team of engineers, providing career development, honest feedback, and growth opportunities tailored to each person's skills and goals

• Build a collaborative, inclusive team with a strong sense of ownership, where everyone has space to go deep in their domain

• Provide continuous feedback, address performance issues, and recognize individual contributions

• Partner with recruiting to hire high-potential candidates from diverse backgrounds

• Quality Engineering • Set the technical direction for test automation, test coverage of product features, and the internal tools that support them, and drive adoption across product engineering teams

• Advocate for quality throughout the development lifecycle, partnering with engineering teams on testability, automated coverage, and CI/CD integration

• Own release certification, bug bashes, and the production and management of test artifacts and assets, continuously finding ways to automate and streamline them

• Release Management & Production Support • Own the release management process, ensuring predictable, high-quality releases across operated and enterprise environments

• Lead the engineering support function, including intake of issues escalated through Zendesk, defect management, root-cause analysis, and resolution of complex production issues

• Turn support data into insight, identifying systemic issues and driving fixes with the owning engineering teams

• Developer Experience • Improve the day-to-day development and testing experience for LUS engineers, with a focus on the differences between our operated and enterprise deployments

• Partner with Infrastructure to own and evolve test environment management

• Stay technically engaged: review technical specifications, challenge estimates, and contribute to solving hard engineering problems

• Operational Excellence • Balance the competing demands of a broad charter, keeping urgent release and production work on track while protecting time for long-term investments in automation and tooling

• Define, maintain, and evolve processes and metrics across quality, release, and support, keeping them lean and using data to measure impact and guide investment

• Collaborate with engineering managers, product managers, and operations partners to maintain a prioritized backlog

Experience:

• Leadership • 3+ years managing software engineering teams

• Proven track record of mentorship and career development for engineers

• Strategic mindset