Engineering Manager - SMS Delivery

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><h2>About the Role</h2> <p>The SMS Delivery team owns Klaviyo's mobile sender platform: the systems that allow brands to select, register, and activate the sender identities they use to send messages on SMS, RCS, WhatsApp, and future mobile channels. Mobile is one of Klaviyo's fastest-growing product areas, and this team's platform sits in the path of every customer who adopts a mobile channel.</p> <p>&nbsp;</p> <p>As Engineering Manager, SMS Delivery, you will lead a team of backend and full-stack engineers building this platform. You will own the team's roadmap, technical direction, and operational health. You will work closely with Product, Compliance, Data Science, and adjacent mobile channel teams to deliver self-serve sender registration and KYC, registration lifecycle visibility for customers, and the cross-channel sender management framework that future channels will build on.</p> <p>&nbsp;</p> <p>This is a hands-on technical leadership role. You will set direction, lead design reviews, mentor senior engineers, and contribute to code where it has the most leverage.</p> <h2>How You Will Make a Difference</h2> <ul> <li>Lead, mentor, and grow a team of engineers building Klaviyo's mobile sender registration, KYC, and lifecycle platform. Own hiring, performance, career development, and team culture.</li> <li>Define the team's roadmap with your Product partner. Sequence and deliver work that improves mobile activation and time-to-first-send for customers.</li> <li>Drive architecture across sender management, provider integration, mobile account lifecycle, and the cross-channel KYC platform.</li> <li>Evolve the team's platform into a unified, channel-agnostic framework that new mobile channels can adopt without rebuilding foundational logic.</li> <li>Move sender registration into automated, in-app, API-driven workflows that customers can complete on their own across markets and sender types.</li> <li>Raise the bar on reliability and observability with meaningful SLOs, actionable alerting, end-to-end testing, and registration lifecycle telemetry your team and customers can rely on.</li> <li>Stay engaged with the code through design reviews, code reviews, and the occasional prototype to de-risk complex decisions.</li> <li>Partner across the Mobile Channels organization with the WhatsApp, RCS, Compliance, and Data Science teams to deliver cohesive customer outcomes.</li> <li>Put AI to work in how the team operates and what the platform delivers, including automated registration triage, anomaly detection, and agentic operations for sender management.</li> </ul> <h2>Who You Are</h2> <ul> <li>8+ years of software engineering experience, with 3+ years of engineering management experience leading teams that build and operate production systems.</li> <li>Comfortable contributing to design documents, reviewing code, and debugging complex production systems. Proficient in Python and/or Go, and able to learn the other quickly.</li> <li>Strong distributed systems background, with experience designing and operating high-throughput, event-driven systems on AWS, including stateful workloads, asynchronous processing, third-party API integration, and the failure modes those bring.</li> <li>Experience owning a platform: defining domain boundaries, designing APIs that other engineering teams adopt, and earning that adoption.</li> <li>Strong product and business judgment. You can translate ambiguous goals into sequenced engineering plans and reason clearly about tradeoffs between speed, scope, and quality.</li> <li>Proven coach and team builder. You hire well,