Enterprise Customer Success Manager - Dubai

<div class="content-intro"><p>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.</p> <p>We're building a more trustworthy Internet. Come join us.</p></div><p>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Anghami, Mangomolo, Al Jazeera etc.</p> <p>We're building a more trustworthy Internet. Come join us.</p> <p><span style="text-decoration: underline;"><strong>Enterprise Account Manager - Dubai</strong></span></p> <p>Fastly are looking for an Enterprise Account Manager to join the team, nurture strong commercial and strategic business relationships with our customers across the region.</p> <p>The Enterprise Account Manager will be managing a portfolio of Enterprise customer relationships from C-Level down, you’ll have a proven track record in building high value and impact relationships, and have experience running upsell and cross sell opportunities. You’ll develop account health and lead customer advocacy across Fastly’s Enterprise , partnering with our Sales, Customer Support, Product and Technical teams. You will bring a growth mindset to the role and drive deeper, wider relationships to secure and grow revenue and drive product adoption.&nbsp; You will need to be highly organized, experienced at delivering business reviews and an expert in building and executing on successful account strategies. Success in this role directly ties to the value we provide our customers.&nbsp;</p> <p>This is a great opportunity for someone with the skills, energy and confidence to work autonomously in the region - and ultimately to define great Account Management in the region.</p> <p><strong>What You’ll do</strong></p> <ul> <li> <p>Be responsible for owning and driving revenue across your customers&nbsp;</p> </li> <li> <p>Ensure product adoption of Existing &amp; New product introductions based on customer priorities &amp; pain points</p> </li> <li> <p>Cross sell the Fastly solutions and drive customer usage&nbsp;</p> </li> <li> <p>Partner closely with Sales, Sales Engineering and partners to grow customer Revenue&nbsp;</p> </li> <li> <p>You will drive your renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio</p> </li> <li> <p>You’ll monitor customer relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements</p> </li> <li> <p>You will be responsible for highlighting new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews&nbsp;</p> </li> <li> <p>Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support</p> </li> <li> <p>You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate</p> </li> </ul> <p><strong>What We’re Looking For</strong></p> <ul> <li> <p>Strong Prior Account Management, Customer relationship and strategic sales experience in United Arab Emirates</p> </li> <li> <p>Ideally have experience within the CDN /PAAS/Cyber Security industry&nbsp;</p> </li> <li> <p>Prior sales experience driving revenue through up-selling and cross-selling into existing business and customers, and stakeholders</p> </li> <li> <p>Able and confident to run customer meetings, demos, A sense of curiosity to understand cu