Enterprise Account Operations Associate

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Community You Will Join:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;">The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Difference You will Make:</strong></span></p> <p>As an Enterprise Accounts Associate, your core responsibilities will involve supporting the Enterprise Account Management team, overseeing assigned projects, and supporting the onboarding and day to day operations of an evolving portfolio of hotel groups located across the globe . You will also support strategic initiatives that drive hotel group partner success .. These initiatives will entail project management involving extensive collaboration with hotel group headquarter and regional stakeholders as well as cross-functional internal teams.&nbsp; Projects will include designing and executing onboarding and rollout of hotel groups, portfolio level supply optimization, and platform education&nbsp; Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between client facing commercial conversations and operational&nbsp; project work while upholding a strong level of partner&nbsp; service will make an impact!&nbsp;</p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>A Typical Day:&nbsp;</strong></span></p> <ul> <li>Take actions with hotel groups and internal teams as needed to drive assigned projects forward</li> <li>Create and maintain well organized and detailed tracking mechanisms relating to assigned projects&nbsp;</li> <li>Call, email, and Zoom with stakeholders to accomplish assigned project needs&nbsp;</li> <li>Manage relationships with hotel group stakeholders within assigned portfolio&nbsp;</li> <li>Support scaled strategies to effectively manage &amp; optimize hotel partners in assigned portfolio&nbsp;</li> <li>Educate partners on how HotelTonight and Airbnb platforms function&nbsp;</li> <li>Develop strong and long lasting partnerships</li> <li>Respond to and deliver exceptional service in a timely and efficient manner</li> <li>Work will involve cross functional projects with teams/specialists in Hotel Connectivity, Product Management, Local Market Management, and various other departments at Airbnb.&nbsp;</li> <li>Implement strategies to effectively manage and optimize workflows</li> <li>Act as the ‘front desk’ of HotelTonight and Airbnb to hotel group partners with many needs and triage appropriately</li> </ul> <p><strong>Your Expertise:&nbsp;</strong></p> <ul> <li>5+ years of experience in client facing, cross functional regional or global commercial teams.&nbsp;</li> <li>2+ years of hospitality/travel industry experience (preferred)</li> <li>Proficiency in both English and the local language is required for the specific location/country.</li> <li>Self-starter who is resourceful with a get it done attitude</li> <li>Strong time management and prioritization skills</li> <li>Strong organizational skills relating to project work with a large volume of inputs and moving parts&nbsp;</li> <li>Track record of being able to effectively work at scale with partners to achieve short and long term objectives&nbsp;</li> <li>Proven stakeholder m