Enterprise Customer Success Manager

<div class="content-intro"><p><span style="font-weight: 400;"><strong>About Checkr<br></strong></span>Checkr is building the data platform to power safe and fair decisions. Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Kia, Kimpton, McDonalds, and Netflix.<br><br>We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on <a href="https://www.forbes.com/lists/cloud100/" target="_blank">Forbes Cloud 100 2025 List</a> and is a Y Combinator 2024 <a href="https://www.ycombinator.com/blog/yc-top-companies-2024">Breakthrough Company</a>.</p></div><p>We are seeking a dynamic <strong>Enterprise</strong> <strong>Customer Success Manager</strong> to join the Truework team. Truework CSMs drive meaningful impact with our customers through delivering a high-touch customer experience, performing key account management duties that drive high retention rates, customer satisfaction, full product adoption, and new growth opportunities. The primary goal of a Truework CSM is to ensure that Truework meets and exceeds the needs of our customers, helping them achieve their organizational goals through the use of our solution. This position is designed for an experienced Customer Success Manager who has a keen attention to detail, has a proven success in developing high-value, lasting relationships with Enterprise accounts, is articulate, credible, and metrics driven.&nbsp;</p> <p><strong><br></strong><strong>Position Responsibilities:</strong></p> <ul> <li>Own Customer Success responsibilities for 30-40 Enterprise accounts (ACV ranging $50k-$200k)</li> <li>Perform initial onboarding and ongoing training of customer accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifecycle</li> <li>Facilitate customer contract renewal&nbsp;</li> <li>Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction</li> <li>Serve as the income &amp; employment subject matter expert (SME) providing guidance and addressing challenges on the implementation of Truework and ongoing use of our service in their processes</li> <li>Perform periodic customer success reviews that unpack account performance, track milestone progress, and expand the use of Truework throughout the account</li> <li>Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Truework</li> <li>Review customer usage patterns