Enterprise Sales Specialist - Customer Agent

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><p>Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities.&nbsp;This role is not a technical overlay or solutions architect position. Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer&nbsp; Agent adoption across segments.</p> <p>The Product Specialist will report directly to the Segment Director and will be deployed strategically across:</p> <ul> <li>Pipeline generation initiatives</li> <li>High-priority in-flight pursuits</li> <li>Strategic partnership opportunities</li> <li>Upmarket expansion motions</li> </ul> <p>This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth.</p> <h2><strong>What you’ll do:</strong></h2> <h3><strong>Revenue Acceleration &amp; Pipeline Generation</strong></h3> <ul> <li>Own dedicated pipeline generation efforts for Customer Agent within assigned segment</li> <li>Partner with AEs to identify, qualify, and advance Customer Agent opportunities</li> <li>Proactively source and create net-new Customer Agent pipeline</li> <li>Execute focused outbound and partnership-driven motions</li> </ul> <h3><strong>Deal Support &amp; Conversion</strong></h3> <ul> <li>Engage in high-priority in-flight opportunities to improve win rates</li> <li>Lead Customer Agent discovery and value articulation conversations</li> <li>Position Customer Agent within broader K:Service value narrative</li> <li>Drive urgency and executive alignment in late-stage pursuits</li> </ul> <h3><strong>Strategic Partnership Activation</strong></h3> <ul> <li>Partner with leadership to activate RCS / Google partnership opportunities</li> <li>Identify accounts that can leverage Customer Agent in partnership contexts</li> <li>Coordinate with Product and GTM teams on joint execution strategies</li> </ul> <h3><strong>Cross-Functional Collaboration</strong></h3> <ul> <li>Work closely with:</li> <ul> <li>Segment AEs</li> <li>Product team</li> <li>Solutions Architects</li> <li>Marketing</li> <li>Partnerships</li> </ul> <li>Provide field feedback to Product to inform roadmap and positioning</li> <li>Help build repeatable Customer Agent sales plays</li> </ul> <h3><strong>Focus &amp; Ownership</strong></h3> <ul> <li>Maintain singular focus on Customer Agent performance within segment</li> <li>Track and report pipeline creation, influenced revenue, and close rate impact</li> <li>Operate as the segment’s go-to commercial expert for Customer Agent</li> </ul> <h2><strong>Who you are:</strong></h2> <ul> <li>Proven quota-carrying SaaS seller (Enterprise experience preferred)</li> <li>Strong pipeline generation skills</li> <li>Experience running complex, multi-stakeholder sales cycles</li> <li>Ability to drive urgency and executive alignment</li> <li>Comfort working cross-functionally with Product and Solutions</li> <li>Strong business acumen and storytelling sk