Enterprise Support Specialist

<div class="content-intro"><p><span style="font-weight: 400;"><strong>About Checkr<br></strong></span>Checkr is building the data platform to power safe and fair decisions. Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Netflix, Kimpton, and Anthropic.<br><br>We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on <a href="https://www.forbes.com/lists/cloud100/" target="_blank">Forbes Cloud 100 2025 List</a> and is a Y Combinator 2024 <a href="https://www.ycombinator.com/blog/yc-top-companies-2024">Breakthrough Company</a>.</p></div><p>The Enterprise Support Specialist at Checkr is a pivotal role that combines advanced problem-solving skills with a customer-centric approach. This position requires handling sensitive information with care, swiftly resolving complex issues, and maintaining high-quality support standards. As a subject matter expert, you'll guide team members, contribute to process improvements, and drive innovation in our support services. Your empathy, adaptability, and excellent communication skills will be crucial in delivering exceptional customer experiences that align with Checkr's mission of building a fairer future in the hiring industry. This role offers the opportunity to make a significant impact on our operations while fostering a culture of excellence in customer support.<br><br><strong>What you'll do:</strong></p> <ul> <li>Handle high volumes of customer inquiries via various channels with professionalism</li> <li>Deliver exceptional, personalized customer service</li> <li>Swiftly resolve complex issues while maintaining quality and meeting deadlines</li> <li>Serve as a Subject Matter Expert on products, features, and common issues for your customer portfolio</li> <li>Proactively identify and implement operational gaps that impact customer experience&nbsp;</li> <li>Contribute to team knowledge base and training materials for a specialized group of accounts</li> <li>Collaborate with cross-functional teams to resolve complex issues</li> <li>Maintain strong relationships with key stakeholders, including our Sales, Customer Success, Implementations, Shared Services, and Escalations groups to proactively identify unique customer requirements for our Enterprise and Strategic accounts</li> <li>Stay up-to-date with product knowledge and industry trends</li> <li>Meet or exceed performance metrics and quality standards</li> <li>Support new business initiatives to im