- Location
- Noida, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Description Essential Functions Ensure that the transactions processed are as per standard operating procedures available on client learning management system. Process refunds correctly, ensuring they are issued to the appropriate payees as per SOPs. Communicate effectively with clients via email and MS Teams, Providing timely and accurate responses. Ensure that the assigned targets in accordance with the SLA metrics are met Ensure that the quality of the transactions is in compliance with pred…
Requirements
- follow SOPs for transaction and refund processing
- communicate effectively with clients via email and ms teams
- meet SLA metrics and quality standards
Skills
- refund processing
- transaction processing
- sop compliance
- client communication
- ms teams
- lms systems
- sla management
About the company
EXL
Posted via Adzuna
How to apply
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