Dr. B. Lal Lab
Jaipur, IN · On-site · Full-time
Executive Helpdesk - Central Laboratory
Posted 1 month ago
- Location
- Jaipur, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Role Clarity | Helpdesk Executive (Laboratory) Department: Customer Success (Operations) Reporting To: Head – Helpdesk (Laboratory) Role Definition: The Helpdesk Executive is the first point of contact for resolving operational issues arising in the laboratory's pre-analytical, analytical, and post-analytical stages. The role ensures systematic ticket logging, accurate categorization, coordination with internal stakeholders, and empathetic communication with branches, partners, and support team…