Executive IT Support

<div class="content-intro"><p>PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.</p></div><p>&nbsp;</p> <p><strong>ABOUT PAGERDUTY</strong></p> <p>PagerDuty is the AI-driven Operations Cloud trusted by over half of the Fortune 500 and nearly 70% of the Fortune 100 to keep their critical systems running smoothly. What started with three Amazon developers in 2009 has grown into a vibrant global community of 1,200+ Dutonians across five continents. We are engineers, designers, operators, and builders who believe in doing meaningful work that has real impact. We are a Great Place to Work certified organization and consistently recognized for excellence in both technology and culture.</p> <p>At PagerDuty, every role has a purpose. We move fast, champion our customers, and run together - guided by five core values: Champion the Customer, Run Together, Ack &amp; Own, Take the Lead, and Bring Your Self. If you thrive in an environment where technology problems are solved before anyone notices them, and where your craft directly enables the leaders driving company strategy, you might be our next Dutonian.</p> <p>&nbsp;</p> <p><strong>THE OPPORTUNITY</strong></p> <p>PagerDuty is looking for an Executive IT Support Engineer to join our IT Operations team. In this critical, high-impact position, you will act as the primary technology partner for our CEO and Senior Leadership Team (SLT), providing Tier 3+ white-glove service. Your mission is to ensure flawless, continuous technology operations for our executives, whether they are at our San Francisco headquarters, traveling for board meetings and earnings calls, or working from various home environments across global time zones.</p> <p>In this role, you are far more than a support resource; you are a <em>proactive partner</em> and trusted advisor tasked with anticipating points of failure before they impact productivity. You will take full end-to-end <strong>accountability</strong> for the technology ecosystem within the Office of the CEO, maintaining the highest levels of discretion and a calm presence. By blending Tier 3+ technical expertise with a service-oriented mindset, you will ensure that technology remains seamless for our executive leaders.</p> <p>Based in our San Francisco office, this position requires an onsite presence four days a week, with the flexibility for travel to provide mobile support to the executive leadership team as needed.</p> <p>&nbsp;</p> <p><strong>KEY RESPONSIBILITIES</strong></p> <p><strong>Executive Technology Ownership</strong></p> <ul> <li>Provide Tier 3+ white-glove technical support to the CEO, C-Suite, SLT, and Executive Assistants - ensuring prompt, seamless resolution of hardware, software, connectivity, and AV issues.</li> <li>Take full end-to-end accountability for the technology experience across office, home, and mobile environments for the Office of the CEO.</li> <li>Proactively monitor systems, anticipate points of failure - especially during critical business cycles and travel schedules - and resolve issues before they surface.</li> <li>Build and maintain detailed technical run-books and travel-ready "Go-Kits" so that executive support remains consistent and predictable regardless of location or time zone.</li> </ul> <p><strong>Meeting Reliability &amp; AV Operations</strong></p> <ul> <li>Own the "success of the session" - conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations for board meetings, earnings calls, all-hands events, and keynote presentations.</li> <li>Provide real-time, on-site technical presence during high-stakes executive meetings and events.</li> </ul> <p><strong>AI &amp; Productivity Tools</strong></p> <ul> <li>Colla