- Location
- Hyderabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Own the product roadmap for Amazon Connect voice self-service capabilities. Define business requirements, epics, user stories, and acceptance criteria. Design intuitive customer journeys for IVR and conversational AI experiences. Partner with engineering teams to successfully deploy capabilities within Amazon Connect. Guide implementation of LLM-powered voice experiences and AI-enabled customer interactions. Work closely with UX, Operations, Compliance, Architecture, AWS, and engineering teams.…