Forward Deployed Engineer - (AI x Greentech) (m/f/d)

Make Everything Just Work Most jobs ask you to keep the lights on. This one asks you to build the machine that keeps an entire company and its customers running. At Reonic, we’re building the AI operating system for renewable installers, with competitive pay, growth opportunities and a strong culture based on ambition, impact and ownership. And we’re doing it fast. As a Forward Deployed Engineer, you’re where our product meets the real world. You work hands-on with renewable energy installers and their technical teams, help them build on our API, and solve the problems that stand between them and a setup that just works. Around 80% of your time is spent with customers. The other 20% goes to making Reonic itself run the way an AI-first company should. What you'll do With our customers (~80%) Enable our API users: Work with customers’ technical teams as they build on our API and webhooks. Review their approach, answer the tricky questions and get them unblocked fast. Solve problems end to end: When something breaks, you find out why. Reproduce the issue, work with engineering on the fix and keep the customer in the loop until it’s solved. Connect Reonic to their world: Make Reonic work seamlessly with the tools our customers rely on every day, from Microsoft and Google to their CRM, accounting and automation platforms. Make customers self-sufficient: Write guides, examples and snippets that help customers help themselves. Inside Reonic (~20%) Run our AI tools: Own our Claude and ChatGPT workspaces, from access and connectors to costs. Make AI part of everyone’s job: Help colleagues build integrations, connectors and automations that save them real time. Own our IT setup: Keep our tools, devices and security running smoothly, so everyone at Reonic can do their best work from day one. What makes you a great fit Technical understanding: You’re comfortable with APIs, webhooks and authentication flows such as OAuth, and you aren’t afraid to dig into the details. AI and automation enthusiasm: You use tools like Claude, ChatGPT, Zapier or n8n every day and enjoy finding new ways to automate work. Customer orientation: You’d rather solve a problem together on a call than send another ticket reply, and you can explain technical topics in a way non-technical people understand. Microsoft 365 expertise: You have hands-on experience administering Microsoft 365 and Entra ID, and you’re the person others turn to when something in the Microsoft world doesn’t work. Strong communication: Fluent German and C2 English proficiency are required. Nice to have: TypeScript knowledge, experience with Apple Mobile Device Management, and experience with any of the systems we integrate with, such as HubSpot, Salesforce, Pipedrive, Google Workspace, lexoffice or sevdesk. You’ll thrive here if you… Can’t stand a broken process, and fix it before anyone else notices See a messy setup as a challenge, not a reason to complain Automate anything you’ve done twice Would rather get sh*