Fraud Specialist 1

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Fraud Operations Specialist.</p> <p><strong>About the job</strong></p> <p>This position is needed to help combat fraud and abuse on our communications platform.&nbsp;</p> <p>We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations</li> <li>Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives</li> <li>Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul> <li>Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required</li> <li>Experience working in a fast paced, ambiguous environment, with a strong bias for action</li> <li>Previous experience in customer service or customer facing role requiring effective and empathetic communication&nbsp;&nbsp;</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools&nbsp;</li> <li>Basic understanding APIs and related technologies</li> <li>1-2 years experience working in a queue based/contact center environment</li> </ul> <p><strong>Location</strong></p> <p>This role will be based remotely in Estonia.</p> <p><strong>Travel&nbsp;</strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p><stro