Fraud Specialist

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Fraud Specialist</p> <p><strong>About the job</strong></p> <p>This position is needed to help combat fraud and abuse on our communications platform.&nbsp;</p> <p>We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team.&nbsp;</p> <p>This is a full time role, located in Estonia.&nbsp;In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform.&nbsp;&nbsp;</p> <p>Twilio operates on a 24/7 model, so the ability to work weekends and holidays (as needed) is required.</p> <p>&nbsp;</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Utilize a variety of tools to detect, review, respond and resolve instances of fraud and abuse of the Twilio products, protecting our customers while offering them best-in-class support.&nbsp;&nbsp;</li> <li>Conduct thorough investigations and risk assessments on cases of fraud and abuse and take mitigation actions based on Twilio’s policies</li> <li>Effectively communicate investigation outcomes to customers, stakeholders an