Full-Stack Marketer, Customer Advocacy

<div class="content-intro"><p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.&nbsp;</p> <p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.&nbsp;</p> <p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p></div><h2>What's the opportunity?&nbsp;</h2> <p>We're looking for a generalist marketer to join a small, high-output team that turns real customer success into the content that shapes perception, fuels sales, and drives belief in Fin.</p> <p>Customer evidence is one of the most powerful ways Intercom builds trust in a category we're defining. In a market full of AI hype, our best proof is our customers: their results, their stories, their voices.</p> <p>This is a maker role. You'll build customer stories end-to-end: finding the narrative, conducting interviews, writing compelling copy, producing video scripts, and getting the final product out the door in formats that work across web, social, sales enablement, and launches. You won't wait for someone else to handle a step. You'll own the full journey from relationship to published proof.</p> <p>We believe the best marketing teams are filled with generalists who can stretch across formats and functions. In advocacy, that means you're equal parts storyteller, relationship-builder, systems operator, and creator. You'll use AI tools to move faster, raise quality, and invent new ways to surface and share customer evidence.If you're a strong writer who's excited about building relationships with customers, and genuinely energised by what AI can unlock, we want to hear from you.</p> <h2><br>What will I be doing?&nbsp;</h2> <p>The work here moves fast, and so will your role. The projects and priorities below reflect where we are today. They'll evolve as the team, the product, and the market do. What stays constant is the type of work: growing relationships, building systems, telling stories, running campaigns, and shipping. If you need a fixed job description to thrive, this isn't the right fit. If you're energised by variety and pace, read on.</p> <h3>Operate and improve the advocacy engine</h3> <ul> <li>Develop repeatable sourcing workflows across Sales, CS, and PMM to keep the story pipeline full.</li> <li>Create reusable templates, kits, and tools so the team can produce evidence at speed without reinventing the wheel every time.</li> <li>Help build and maintain the systems that make the engine run - evidence pipelines, permissions tracking, content libraries, and self-serve discovery tools. You'll work in Coda, Salesforce, and new AI solutions to keep the machine humming.</li> </ul> <h3>Tell powerful customer stories</h3> <ul> <li>Tell the story of what customers achieve with Fin through clear, compelling content that shows what's real and why it matters.</li> <li>Extract transformation arcs, not just stats. The best stories show a before and after that people feel.</li> <li>Write. A lot. Sharp, clear narratives that make complex outcomes feel simple and stories feel human across long-form case studies, short-form social proof, sales-ready slides, event materials and other experimental formats.</li> <li>Produce video content - from planning shoots to directing interviews to working with editors on the final cut. You don't need to be a professional videographer, but you need to be willing to roll up your sleeves and make it happen.</li> </ul> <h3>Run campaigns that generate proof</h3> <ul> <li>Own and grow advocacy programs that encourage user-generated content and public storytelling moments.</li> <li>Run and optimise review site campaigns across G2 and TrustRadius - outreach, incentives, response management, and leveraging awards and rankings.</li> <li>Design gifting and recognition initiatives that turn happy customers into vocal advocates.</li> </ul> <h3>Make sure evidence is used, not just created</h3> <ul> <li>Partner with Sales, PMM, Product, and Brand to align custo