Generalist Service Representative II at Schneider Electric | Rozgoo | Rozgoo

Schneider Electric

Mumbai, IN · On-site · Full-time

Generalist Service Representative II

Posted 21 days ago

Location: Mumbai, IN
Work mode: On-site
Employment: Full-time
Experience: Lead · 4+ yrs
Education: bachelor's

About the role

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Lead end-to-end service delivery operations for Building Management Systems (BMS) and Security Systems, ensuring compliance with SLAs and customer expectations. Manage customer escalations, drive timely issue resolution, and maintain high levels of customer satisfaction. Lead and mentor a team of service engineers and supervisors, ensuring effective resource utilization and performance. Plan and oversee preventive maintenance, breakdown support, and service execution activities. Drive AMC renew…

Requirements

Bachelor's degree
4+ years in service delivery or related field
Experience with building and security systems
Strong leadership and communication skills
Ability to handle escalations and maintain SLA compliance
Experience in team management

Skills

building_management_systems
security_systems
service_delivery
customer_escalation_management
team_leadership
preventive_maintenance
service_contract_management
sla_compliance
resource_planning
team_mentoring

Benefits

Health Insurance
Paid Leaves

About the company

Schneider Electric

Posted via Adzuna

How to apply

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Schneider Electric

Generalist Service Representative II