- Location
- Lucknow, IN
- Work mode
- Remote
- Employment
- Full-time
- Experience
- Mid-level
About the role
GERMAN - Service Desk Analyst Job Summary: To independently troubleshoot/resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company. Key Responsibilities: 1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. 2. To adhere to quality standards (voice and accent, Tech Monitoring), r…
Requirements
- german proficiency
- ability to provide L1 remote desktop support
- sla-focused troubleshooting experience
Skills
- service desk
- l1 support
- remote desktop support
- ticket troubleshooting
- sla adherence
- hardware troubleshooting
- software troubleshooting
- network troubleshooting
About the company
HCLTech
Posted via Adzuna
How to apply
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