Global Events Manager, Flagship Events

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Global Events Manager - Flagship Events.</p> <p><strong>About the job</strong></p> <p>Twilio is seeking a high-caliber, dynamic Global Events Manager to serve as the primary architect for our annual flagship conference, <strong>SIGNAL</strong>. This is not just an event planning role; it is a strategic position designed for someone who can translate Twilio’s vision into a world-class attendee experience that resonates with developers, technologists, LoB and C-level executives alike.</p> <p>As the lead for SIGNAL, you will own the end-to-end lifecycle of our most significant brand moment—from collaborating with global stakeholders on high-level strategy and production to meticulous budget oversight and project management. This role will require a strategic event marketer with a proven track record of delivering large-scale, impactful events that align with business objectives who is also a creative powerhouse who can navigate the complexities of a large-scale user conference while ensuring seamless execution across our LATAM, EMEA, and APJ regions.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>​​<strong>Lead SIGNAL Strategy:</strong> Serve as the primary project lead for our flagship conference, working with stakeholders to define the attendee journey, event themes, and strategic goals to drive brand equity and pipeline. Collaborate with cross-functional teams to integrate event strategies into broader marketing initiatives and meet our key results.</li> <li><strong>End-to-End Production:</strong> Orchestrate all aspects of large-scale logistics, including venue sourcing, budget management, vendor coordination, production, operations, experiential engagement, sponsorship and onsite execution.</li> <li><strong>Cross-Functional Leadership:</strong> Act as the central hub for SIGNAL, collaborating with leadership, product marketing, GTM sales, and brand creative teams to understand their needs and incorporate them into the event planning while ensuring a unified brand voice.</li> <li><strong>Full-Cycle Project Management:</strong> Lead global status meetings, drive rigorous project timelines, and manage complex workstreams (sponsorship, registration, content, and demand gen) ensuring that all tasks and deadlines are tracked and met.</li> <li><strong>Financial Stewardship:</strong> Build and manage multi-million dollar event budgets, prioritizing cost-effectiveness, contract negotiations, and detailed ROI reporting.</li> <li><strong>Global Integration:</strong> Ensure SIGNAL’s content and experience are adaptable for regional nuances in LATAM, EMEA, and APJ, supporting localized SIGNAL World Tour initiatives.</li> <li><strong>Measurement &amp; Analysis:</strong> Define Key Performance Indicators (KPIs) and lead post-event debriefs to analyze impact, attendee satisfaction, and conversion metrics. Assist with post-event analysis to measure the success of each event against predetermined goals.</li> <li><strong>Support overall Global Event Team initiatives.</strong></li> </