Global Onboarding Lead

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><p>The Global Onboarding Lead will play a critical role in building and running the global onboarding experience that sets every new Klaviyo up to drive impact from day one. This role is a great opportunity for someone who loves building, operating, and iterating—someone who can translate organizational needs and stakeholder input into a seamless, high-impact onboarding experience at global scale.</p> <p>&nbsp;</p> <p>This role sits on the Talent &amp; Learning team and reports to the Senior Manager of Learning &amp; Development. The Onboarding Lead will have a direct impact on how new hires experience Klaviyo from the moment they accept an offer, while also shaping how our most senior leaders onboard and integrate into the company.</p> <p>&nbsp;</p> <p><strong>How You Will Make a Difference</strong></p> <p>&nbsp;</p> <p>A successful Onboarding Lead at Klaviyo is a builder, operator, and cross-functional connector who is energized by owning complex programs end-to-end. You are comfortable managing details and driving strategy, and you thrive in a small, high-impact team. In this role, you will:</p> <p>&nbsp;</p> <ul> <li>Own the end-to-end operational delivery of Base Camp across all global cohorts, ensuring consistency, quality, and scalability as Klaviyo grows</li> <li>Build and maintain program infrastructure including schedules, facilitator guides, logistics, tooling, and vendor relationships</li> <li>Track and report on program health using qualitative and quantitative data—including completion rates, satisfaction scores, and time-to-productivity metrics—and use those insights to drive continuous improvement</li> <li>Design, develop, and maintain onboarding curriculum that reflects Klaviyo's culture, values, and business priorities, applying instructional design best practices across live, async, and digital modalities</li> <li>Apply AI tools actively and creatively across every stage of the content lifecycle—from needs analysis and curriculum design to content generation, personalization, and reinforcement—continuously experimenting to make learning faster to build and more impactful to experience</li> <li>Partner with subject matter experts to keep content accurate, regionally appropriate, and refreshed as needed</li> <li>Build strong relationships with People Partners, Talent Acquisition, IT, Finance, Legal, and business leaders to ensure a seamless experience from pre-boarding through ramp</li> <li>Serve as the primary point of contact for stakeholder input on onboarding scope, timing, and priorities—influencing without authority to align partners around a unified new hire experience</li> <li>Partner with HRBPs, VP of HRBP &amp; Talent Development, and the Senior Manager of L&amp;D to design and deliver a dedicated onboarding experience for executives and senior leaders, including curated connection opportunities, briefing materials, and frameworks tailored to each leader's role and context</li> <li>Use AI to streamline program operations—automating workflows, surfacing insights from data, and finding new ways to scale a high-touch experience without sacrificing quality</li> </ul> <p>&nbsp;</p> <p><strong>Who You Are</strong></p> <p>&nbsp;</p> <ul> <li>You have 8+ years of experience in program management, learning &amp; development, or people programs—ideally with a focus on onboarding, new hire experience, or large-scale program operations</li> <li>You have experience managing complex, multi-stakeholder programs in a global or distributed environment</li> <li>You are a strong cont