Global Sales Development Operations Senior Associate

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <div>This position is 100% remote and will be based in the UK, Ireland, Germany, the Netherlands.</div> <p>As a&nbsp;<span class="textBold">Global Sales Development Operations Senior Associate</span>, you will help the Sales Development organization work more effectively by improving the tools, data, and processes that support day-to-day execution. We rely on this role to reduce friction for the team, improve visibility into how tools and motions are performing, and make it easier for sales development team members to move quickly with reliable systems and data. You will report to the <span class="textBold">Director, Sales Development Operations</span> and play a hands-on role in maintaining core sales development technology, strengthening data quality, and supporting better training and adoption across a global team.</p> <p>This role involves solving operational problems, improving workflows, and turning tool and data insights into practical changes. You will work across systems such as <span class="textBold">Salesforce</span>, <span class="textBold">Outreach</span>, <span class="textBold">ZoomInfo</span>, <span class="textBold">Demandbase</span>, and <span class="textBold">LinkedIn Sales Navigator</span>, while helping the team build stronger processes, documentation, and usage standards that support consistent execution across regions.</p> <h2>What you’ll do</h2> <ul> <li value="1"><span class="textBold">Maintain</span> the performance of sales development tools, including <span class="textBold">Salesforce</span>, <span class="textBold">Outreach</span>, <span class="textBold">ZoomInfo</span>, <span class="textBold">Demandbase</span>, and <span class="textBold">LinkedIn Sales Navigator</span>.</li> <li value="2"><span class="textBold">Optimize</span> processes and configurations across the sales development technology stack to improve usability and consistency.</li> <li value="3"><span class="textBold">Create</span> training documentation that helps the sales development team use software tools effectively in their daily work.</li> <li value="4"><span class="textBold">Train</span> sales development team members on core tools and workflows, with clear guidance that supports adoption across regions.</li> <li value="5"><span class="textBold">Audit</span> how tools are being used and identify opportunities to improve setup, governance, and ongoing effectiveness.</li> <li value="6"><span class="textBold">Investigate</span> data quality issues that affect speed to lead and support issue creation and progression to drive resolution.</li> <li value="7"><span class="textBold">Measure</span> and refine Outreach primary collections to improve how data and messaging are managed.</li> <li value="8&qu