Global Vendor Manager, Ads

About the Team The SMB Ads team is responsible for helping businesses discover, adopt, and grow with OpenAI's advertising solutions. As we scale globally, we are building a high-performing sales organization that combines world-class talent, operational excellence, and AI-native ways of working to serve businesses of all sizes. We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, and external partners to build scalable systems that drive customer acquisition, revenue growth, and exceptional customer experiences. About the Role We are hiring a Global Vendor Manager to build and scale the vendor operating model that powers our SMB Ads business globally. This is not a traditional vendor management role focused on maintaining existing processes. We are looking for a builder who can design, launch, and scale a world-class vendor program across multiple sales motions, regions, and partner sites. You will own performance, governance, forecasting, quality, capacity planning, and operational excellence across our outsourced sales ecosystem. This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, SMB, RevOps, Finance, Enablement, Product, Program Management, and external vendor leadership. You will help define how OpenAI operates with external partners and build the systems, processes, and accountability mechanisms that enable the business to scale. You’ll be responsible for: Building and scaling the global vendor program for SMB Ads, including operating models, governance structures, and performance management frameworks Driving attainment across revenue, pipeline, advertiser acquisition, productivity, and quality metrics Leading business reviews and executive governance forums with vendor partners and internal stakeholders Developing scorecards, forecasting processes, and inspection mechanisms that surface risks and drive accountability Improving sales quality through playbooks, QA frameworks, performance analysis, and operational best practices Partnering with RevOps, Enablement, Product, and Program teams to ensure readiness for new products, motions, and market expansions Building capacity and workforce plans aligned to business growth and demand forecasts Leveraging AI, automation, and scalable operating systems to improve execution, visibility, forecasting accuracy, and seller productivity We’re looking for someone with: 8+ years of experience leading outsourced sales, vendor operations, or commercial operations organizations Must have previous experience working in Ads in addition to high-growth environments like SaaS, software, marketplaces, or scaled revenue organizations A track record of building operating models, governance mechanisms, and performance management systems from the ground up Strong understanding of sales funnel metrics, forecasting, pipeline management, and operational excellence The ability to influence senior internal and external stakeholders through data-driven decision making, sound judgment, and executive communication Experience identifying systemic operational challenges and driving cross-functional solutions that improve business performance Strong analytical and operational rigor, with experience managing complex global programs across multiple teams or regions A passion for leveraging AI, automation, and scalable systems to improve productivity, performance, and business outcomes Workplace & Location This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Occasional travel will be required. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably