WNS Global Services
Gurgaon, IN · On-site · Full-time
Job Description The Group Manager – Quality is responsible for leading quality strategy, governance, and performance across Risk Ops and User Ops. The role involves managing multiple teams, defining quality frameworks, and driving large-scale improvements aligned with business and client expectations. Responsibilities • Own end-to-end quality framework across Risk Ops and User Ops. • Define quality metrics, sampling approaches, and governance models. • Lead multiple QA teams and ensure delivery…
WNS Global Services
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