WNS
Hyderabad, IN · On-site · Full-time
Group Manager - Transactional Quality (Process Excellence/Six Sigma) - Hyderabad
Posted 25 days ago
- Location
- Hyderabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 5–10 yrs
- Education
- bachelor's
Roles & Responsibilities : Ø Adherence of Quality SLA’s and contractual agreements with internal & External stakeholders Ø Personally monitoring assigned accounts, meeting the client SLA’s for the assigned accounts and ensuring client satisfaction, on a day-to-day basis. Ø Each of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels. Ø Staff Motivation, Goal setting, Performance appraisal of team members, and counseling for perfo…
WNS
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