Growth Account Manager, Venture Capital

<div class="content-intro"><h2>The Company You’ll Join</h2> <p>Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.</p> <p>Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.</p> <p>Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.&nbsp;</p> <p>For more information about our offices and culture, check out our <a href="https://carta.com/careers/">Carta careers page</a>.</p></div><h2><strong>The Problems You'll Solve</strong></h2> <ul> <li>Develop and own deep relationships with our largest and most strategic customers to drive product adoption and long-term success, including regular in-person engagement.</li> <li>Partner closely with customers to create and manage tailored project plans that align with their business goals.</li> <li>Collaborate cross-functionally with internal teams—often through in-person meetings—to ensure alignment on product roadmaps and client expectations.</li> <li>Design and execute strategies to increase customer engagement and reduce churn, leveraging both in-person and digital channels.</li> <li>Use technology platforms and proactive communication to deliver Carta’s value at scale while balancing this with high-touch, in-person interactions as needed.</li> <li>Lead customers through the renewal process, including direct conversations around scope changes, service escalations, and contract terms.</li> <li>Negotiate renewal agreements focused on creating mutually beneficial outcomes for both the customer and Carta.</li> <li>Understand customer goals, challenges, and success metrics—and provide guidance that helps them maximize value from Carta’s platform and services.</li> <li>Build meaningful, long-term relationships with key stakeholders and decision-makers, cultivating account champions and Carta advocates through trust and regular contact.&