GTM Engineer (Applied AI)

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

GTM Engineer

GTM Engineer (Applied AI)

Location: Dublin or London

About Fin

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

The team

GTM Engineering builds the tools that help our Sales and Customer Success teams win more deals, grow accounts and keep customers. The aim is tools that make a real difference to pipeline, win rate and retention, and give reps more time with customers.

To do that, we join data most GTM tools never see: how customers use the product, what was said on every sales call, how Fin performs for each customer, and everything in the CRM. On top of that we build agents and models that tell reps which accounts need attention, prepare them for calls, flag buying and churn signals, explain why deals are won and lost, and draft research and outreach.

The role

We're looking for a GTM Engineer to own a business problem from start to finish. You'll start with a commercial question or problem, you'll work out with reps and leaders whether it's worth solving and what success looks like. Then you'll build the data, the agent and the product, and get it into the daily routine of the people it's for.

Once it's live, you'll own making it better. You'll understand how it behaves in production, find where it fails, improve how it decides or acts, and work out whether it's making a difference. That includes deciding when something isn't working and should stop.

What you'll do:

• Build and ship AI agents and LLM-powered tools for Sales and Success, such as account research, call prep, post-call follow-up, renewal risk and pipeline review.

• Own the full stack: Python backends and APIs, data models in Snowflake, feedback pipelines, and React frontends where a tool needs one.

• Instrument what you build. Trace agent actions, tool calls, failures and the edits reps make to agent output, so you can see where quality breaks down.

• Set the quality bar with the people who use