Head of Customer Success, ANZ — Grow NRR & Retention | Rozgoo | Rozgoo

Sercanto

The Rocks, AU · On-site · Full-time

Head of Customer Success, ANZ — Grow NRR & Retention

₹10K – ₹13KPosted 10 days ago

Location: The Rocks, AU
Work mode: On-site
Employment: Full-time
Salary: ₹10K – ₹13K
Experience: Senior · 7+ yrs
Education: bachelor's

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About the role

Tes is seeking a Head of Customer Success (ANZ) to own and evolve CS across Australia and New Zealand, driving Net Revenue Retention, cross‑sell and expansion while transforming the function into a scalable, data‑led operation. This senior leader will partner with Sales and executives to ensure strategic account success and set the standard for CS excellence. The role requires a track record of delivering commercial growth, building high‑performing teams, and leading a player‑coach CS J-18808-L…

Requirements

Proven track record in customer success leadership
Experience driving commercial growth
Strong team building and leadership skills
Expertise in net revenue retention strategies
Bachelor's degree or higher
Experience in ANZ region preferred

Skills

customer success
net revenue retention
cross-sell
team leadership
data-led operations
strategic account management
commercial growth
player-coach leadership
partner management
scalable customer success processes
executive collaboration

About the company

Sercanto

Posted via Adzuna

How to apply

Apply Now takes you to Rozgoo, where auto-apply can submit your application for this role. Updated 9 days ago.

Sercanto

Head of Customer Success, ANZ — Grow NRR & Retention

₹10K – ₹13K