- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 9+ yrs
About the role
This role is for one of Weekday’s clients Min Experience: 9 years Location: Pune, Maharashtra, India JobType: full-time Requirements The core responsibilities for the job include the following: Support operations: Run the daily heartbeat from Pune on a US shift: staffing, queues, SLAs, escalation, on-call, and weekend coverage aligned to US clinic hours. Own CSAT, first-response time, time-to-resolution, deflection rate, reopen rate, and ticket-to-MRR ratios. Hit your numbers and publish them. …