Head of Product - Personal Banking

<p>In 1967, John Shepherd-Barron reached his bank minutes after closing and could not get at his own money. In the bath that evening, he thought of a chocolate bar dispenser and swapped the chocolate for cash. On 27 June, outside a Barclays branch on Enfield High Street, an actor named Reg Varney drew £10 from the world's first cash machine. It took a four-digit code (originally six, until his wife told him nobody remembers six). The bank's hours had stopped being the customer's problem.</p> <p>Nearly sixty years later, the bar has moved, but the test hasn't: a personal financial product is judged on whether it fits the life of the person using it. People do not read documentation, forgive a confusing screen, or care how the ledger works. They want one place that makes sense of everything — spending, saving, planning, investing — and that anticipates rather than reports: where they stand, what deserves attention, what to do next. Mercury is building personal banking* to that standard.</p> <p>Personal Banking is how Mercury earns a place in someone's financial life. We're looking for a Head of Product to own it end-to-end: setting product strategy, leading a team of product managers, driving growth and engagement, and owning business performance.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h3>Key responsibilities:</h3> <ul> <li>Build a personal banking experience so good that people tell their friends and colleagues about it</li> <li>Own the metrics, product strategy and the propositions we take to our customers, covering personal money management, banking, savings, investments, money movement, and in the future, lending</li> <li>Set the craft bar: sweat the details — copy, latency, empty states — that decide whether a consumer product feels inevitable rather than adequate</li> <li>Drive the use of AI in products where it makes the experience meaningfully better</li> <li>Build and scale the org: recruit and lead a high-performing PM team, instill strong build discipline, develop future leaders, and set a cadence and culture that drives pace and quality</li> <li>Grow the business: own acquisition, activation, retention, and the loops that compound,&nbsp; including how personal banking connects to the businesses Mercury already serves</li> <li>Make reliability and trust product features: own uptime, correctness, latency, and support outcomes, and be measured on them</li> <li>Align the ecosystem: bring product, engineering, design, data, risk, compliance, legal, marketing, support, and partners behind one cohesive strategy</li> </ul> <h3>Some things that might make you successful in a role like this:</h3> <ul&gt