Head of Service Operations at Softcat | Rozgoo | Rozgoo

Softcat

Bisham, GB · On-site · Full-time

Head of Service Operations

₹52.5L – ₹52.5LPosted 11 days ago

Location: Bisham, GB
Work mode: On-site
Employment: Full-time
Salary: ₹52.5L – ₹52.5L
Experience: Lead · 5+ yrs
Education: bachelor's

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About the role

Would you like to work in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Services team . Service Operations is the control plane for live service delivery within Softcat's Services Group. It owns how work flows: how demand is received, how priority is set, how escalation happens and how major incidents are led, across every technology tower, every delivery partner and every location we deliver fro…

Requirements

Bachelor's degree
5+ years experience in service operations or IT service management
Strong leadership skills
Incident and escalation management experience
Excellent communication abilities

Skills

service operations
incident management
workflow optimization
escalation management
team leadership
service delivery
process improvement
stakeholder coordination
it service management
major incident management
service desk coordination

About the company

Softcat

Posted via Adzuna

How to apply

Apply Now takes you to Rozgoo, where auto-apply can submit your application for this role. Updated today.

Softcat

Head of Service Operations

₹52.5L – ₹52.5L