Head of Technical Success, HR Business Partner – Go-to-Market

About the team The Go-to-Market HR Business Partner team at OpenAI partners with leaders to shape organizational design, develop talent, strengthen leadership, and support growth across functions and regions. Technical Success helps customers deploy AI, build adoption, and realize measurable business value. The organization spans Applied AI Architects, Applied AI Engineers, Delivery Leads, Enablement Leads, and Partner Technical Success, alongside Customer Education, Certifications, Early Access, Product Feedback, AI Transformation, Executive Activation, and Value Engineering. About the role We’re looking for an experienced HRBP people leader to own the people strategy for Technical Success. Reporting to the Head of Go-to-Market HR Business Partners, you will lead and develop a team of HRBPs and serve as the primary people partner to Technical Success leadership. You’ll translate business priorities into organizational and talent plans that help technical and customer-facing teams scale. Working with regional HRBPs, you’ll connect the global people strategy with local needs and country context. This is a player-coach role, consistent with how we lead at OpenAI. Alongside managing and developing your team, you’ll directly support a small client group as we build out the team. You’ll balance hands-on business partnership with setting direction, strengthening your team’s judgment, and building capacity for growth. In this role, you will: Lead and develop the HRBP team. Set clear priorities and ownership, provide candid feedback, create development opportunities, and hold a consistent standard for performance. Own the people strategy. Partner with leaders, Recruiting, and Finance on organizational design, workforce planning, critical capabilities, hiring priorities, and management capacity. Advise senior leaders. Bring an independent point of view, challenge assumptions constructively, and guide decisions about talent, structure, and team effectiveness. Strengthen leadership and talent. Coach managers, build succession plans, and establish clear role expectations, career paths, and consistent performance practices across Technical Success. Lead organizational change. Help teams navigate evolving structures, roles, and customer coverage models with clear communication and thoughtful transitions. Connect business and People partners. Work across Sales, Partnerships, Forward Deployed Engineering, Product, and Engineering, and with People specialists and regional HRBPs, to address shared needs and clarify ownership. Use evidence to improve outcomes. Combine workforce data, employee feedback, and business context to identify issues early and measure progress on performance, engagement, and retention. Scale effective HRBP practices. Build practical tools and repeatable approaches, using AI and automation thoughtfully while preserving human judgment in consequential people decisions. You might thrive in this role if you: Bring substantial HRBP experience supporting senior leaders in rapidly growing technology organizations, including technical teams within Go-to-Market. Have a demonstrated record of managing and developing HRBPs, expanding their ownership, and strengthening the quality of their work. Understand technical advisory, solutions architecture, customer engineering, delivery, and enablement teams—and how their work contributes to business outcomes. Have led organizational design, workforce planning, talent reviews, succession planning, and significant change across regions. Combine strategic thinking with hands-on execution, strong analytical skills, and the judgment to make decisions with incomplete information. Lead with clarity, care, and accountability. You listen well, invite disagreement, delegate meaningful responsibility, and address difficult issues directly. Build trust with senior leaders and handle sensitive situations with discretion, fairness, and sound judgment. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will