Head of Voice of the Customer at South West Water | Rozgoo | Rozgoo

South West Water

UK, GB · On-site · Full-time

Head of Voice of the Customer

Up to ₹6KPosted 26 days ago

Location: UK, GB
Work mode: On-site
Employment: Full-time
Salary: Up to ₹6K
Experience: Lead

About the role

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South West Water is hiring a Head of Voice of the Customer based in Bristol, Avon, South West, UK . This is a Full time opportunity (£70,000). Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're …

Requirements

Leadership of a VoC/customer insights function
Experience using customer data to improve services
Stakeholder management skills

Skills

customer experience
voe
stakeholder management
strategy
service improvement
data analysis
operational reporting
water and wastewater
qualitative research
net promoter score
contact center metrics
continuous improvement
change management

About the company

South West Water

Posted via Adzuna

How to apply

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South West Water

Head of Voice of the Customer

Up to ₹6K