Health Coach Manager

About Us: Future is building a personalized guidance system for lifelong health. We help people understand what to do next for their body, goals, and stage of life — then support them in turning those decisions into sustained behavior change. By combining AI, human expertise, personal health data, and accountability, Future helps members improve performance today while building the resilience, capacity, and healthspan they need for decades to come. About the Role As a Health Coach Manager, you’ll lead a team of Board Certified Health Coaches while helping define and scale the future of Future’s Health Coaching experience. This role combines people leadership, operational excellence, and learning & development. You’ll be responsible for coaching a high-performing team, creating scalable training and quality programs, and partnering closely with Product, Clinical, and Operations to continuously improve the member experience. This is a hands-on leadership role for someone who has both managed Board Certified Health Coaches and has experience building learning programs, workshops, and coaching frameworks. What You’ll Do Lead & Develop Coaching Teams Lead, coach, and develop a team of Board Certified Health Coaches through regular 1:1s, QA reviews, and performance management. Uphold Coaching Standards & Quality Design and deliver onboarding, continuing education, workshops, and learning experiences that improve coaching quality. Develop SOPs, coaching frameworks, QA rubrics, and best practices to create a consistent, scalable member experience. Drive Operational Excellence Analyze coaching performance and member outcomes to identify trends and drive continuous improvement. Lead operational initiatives that improve coaching quality, efficiency, and member outcomes. Champion Cross-Functional Partnership Partner with Product, Clinical, Analytics, and Operations to shape the Health Coaching service offering and coach tooling. Mentor other leaders and contribute to scaling coaching operations across the organization. What You Bring Board Certified Health Coach (NBC-HWC) required. 5+ years of health coaching experience. 3+ years managing and developing Board Certified Health Coaches or other clinical coaching teams. Experience designing learning programs, facilitation, workshops, or continuing education curricula. Demonstrated ability to create SOPs, QA frameworks, and scalable coaching processes. Strong data literacy with the ability to translate insights into operational improvements. Exceptional communication and stakeholder management skills. Experience partnering with Product and cross-functional teams in a fast-paced environment. What Success Looks Like You operate a team that is: High-performing, consistent, and data driven Aligned to quality standards and the Health Coaching learning curriculum Strong in coaching outcomes, professionalism, and member experience You demonstrate: Clear judgment Strong ownership The ability to influence pro