Helpdesk Associate - ITIL at NTT America, Inc. | Rozgoo | Rozgoo

NTT America, Inc.

Bangalore, IN · Remote · Full-time

Helpdesk Associate - ITIL

Posted 21 days ago

Location: Bangalore, IN
Work mode: Remote
Employment: Full-time
Experience: Mid-level · 0–2 yrs
Education: high school

About the role

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Service Desk Associate - English India - Office working (office and Office (Office and Remote)) Competitive Salary & Benefits Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem reso…

Requirements

Basic IT knowledge
ITIL understanding preferred
Good communication skills
Ability to work in office environment
Customer service orientation
0-2 years experience

Skills

itil
service desk
helpdesk support
hardware troubleshooting
software troubleshooting
network troubleshooting
ticketing systems
user support
remote support
customer service
incident management
documentation
communication skills
time management

About the company

NTT America, Inc.

Posted via Adzuna

How to apply

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NTT America, Inc.

Helpdesk Associate - ITIL