Helpdesk Technician Team Lead

Purpose of Position To oversee and manage the first level of IT support provided by our L1 Helpdesk Technicians for our clients. The position is responsible for coordinating and prioritising incoming support requests to ensure they are acknowledged and resolved in a timely and efficient manner within SLA’s. As a key lead within the business, they are responsible for all performance metrics across their assigned L1 team including coaching, training, and the team’s performance. Living and influen…